Account Manager – Acquiring
Build strong client relationships, increase account activity, and achieve ambitious revenue and customer growth targets in regulated fintech and crypto.
HQ in Limassol, Cyprus/on-site
Full-timeAbout The Role
Collect Group is a fast-growing player in the international payments and crypto-acquiring space. We work with global partners and clients to deliver seamless payment solutions, crypto-acquiring services, and exchange-related capabilities. We provide tailored solutions to financial challenges through advanced technology, deep industry expertise, and a portfolio of customizable platforms.
Our mission is to empower businesses with cutting-edge fintech technologies and seamless payment experiences.
DNA of the role: building strong client relationships, increasing account activity, and achieving ambitious revenue and customer growth targets.
Key Responsibilities
- Manage and develop relationships with existing business clients.
- Drive account growth by increasing client activity, transaction volumes, and revenue.
- Support clients throughout their lifecycle, from onboarding and activation to ongoing account development.
- Identify upselling and cross-selling opportunities based on clients' business needs.
- Understand clients' payment and digital asset requirements and recommend suitable solutions.
- Maintain regular communication with clients and ensure a high level of service and engagement.
- Monitor account performance, activity, and key commercial KPIs.
- Re-engage inactive and dormant clients and identify opportunities to restore account activity.
- Coordinate with Compliance, Operations, Finance, Support, and Product teams to resolve client requests efficiently.
- Handle commercial discussions and support negotiations with clients.
- Collect client feedback and identify opportunities to improve products, services, and processes.
- Maintain accurate client information, activity records, and follow-up actions in the CRM.
- Represent the company at relevant fintech events, exhibitions, and client meetings when required.
Key Requirements
3+ years of experience in Account Management, Relationship Management, Customer Success, or a similar client-facing role within Payments, EMI, Fintech, Banking, or Crypto.- Experience working with B2B clients in a regulated financial environment is highly desirable.
- Strong relationship-building and communication skills.
- Commercial mindset with the ability to identify revenue growth opportunities within existing accounts.
- Understanding of payment solutions, banking, digital assets, or crypto-related services.
- Ability to manage multiple client relationships and priorities simultaneously.
- Comfortable working with KPIs, client activity metrics, and revenue targets.
- Strong problem-solving skills and ability to coordinate effectively with internal teams.
- Excellent English communication skills; additional languages are a plus.
What We Offer
- A full-time, on-site role at our HQ office in Limassol.
If you want to build long-term client relationships, contribute directly to revenue growth, and develop professionally in a fast-growing fintech company with global prospects, we welcome your application!
We are looking for someone who matches our ambition, dedication, and performance-driven culture, and we are ready to reward strong contribution to the company's financial results.