Collect & Exchange CY Ltd
1. Introduction
This Conflicts of Interest Disclosure (the “Disclosure”) is published by Collect & Exchange CY Ltd (the “Company”) in compliance with Article 72 of the Markets in Crypto-Assets Regulation (EU) 2023/1114 (“MiCA”) and the associated Regulatory Technical Standards (RTS) set out in Commission Delegated Regulation (EU) 2025/1142. The purpose of this Disclosure is to inform the clients about the general nature and sources of conflicts of interest that may arise in the course of the Company’s business as a crypto-asset service provider, the risks such conflicts may pose, and the steps the Company takes to identify, prevent, manage, and, where necessary, disclose such conflicts.
The Company is committed to acting honestly, fairly, and professionally in the best interests of its clients at all times. Where conflicts of interest cannot be fully avoided, the Company is dedicated to managing and mitigating them to prevent any material risk of damage to client interests.
2. What is a Conflict of Interest?
A conflict of interest is a situation in which the interests of the Company, its employees, management, shareholders, group entities, or connected persons may diverge from, or be perceived to diverge from, the interests of Company’s clients, potentially compromising the impartiality or integrity of the decisions or services of the Company. Conflicts may be actual, potential, or perceived, and may further arise between:
- Different clients of the Company;
- The Company and its group companies, shareholders, or management;
- Employees’ personal interests and their professional duties;
- The Company and third-party service providers, suppliers, or competitors.
3. Identifying and Preventing Conflicts
The Company has in place a set of policies, procedures and controls to identify, prevent, assess and monitor potential and actual conflicts of interest as part of its daily business operations. Conflicts are identified through ongoing risk assessments of the business activity, products and services; regular reviews of the organizational structure and business relationship; mandatory staff declarations and training; and maintenance of a Conflicts of Interest Register.
The Company seeks to prevent conflicts of interest from arising or from harming clients interest by implementing robust internal controls and information barriers; structuring the business to segregate conflicting functions; and designing remuneration policies that do not incentivize behavior detrimental to client interests.
4. Managing Conflicts of Interest
The Company’s approach to managing conflicts of interest is based on the principles of avoidance, control, and disclosure. Where possible, the Company seeks to avoid conflicts altogether. Where avoidance is not feasible, the Company implements robust controls to manage and mitigate the risks. This includes:
- Maintaining a comprehensive Conflicts of Interest Policy, reviewed and updated regularly;
- Ongoing training and awareness programs for all staff;
- Independent oversight by the Compliance and Risk Management functions;
- Escalation procedures for unresolved or complex conflicts.
In cases where conflicts cannot be adequately managed by internal controls, the Company will disclose the nature and source of the conflict to affected clients.
5. Reporting Conflicts
All employees, managers and any relevant personnel of the Company must promptly report any actual, perceived or potential Conflict of Interest by completing a Conflicts of Interest Declaration Form. The facts, circumstances and nature of all identified, declared or escalated Conflicts of Interest will be reviewed by the Board of Directors to ensure appropriate preventative, mitigating, or remediation measures are taken, as applicable. Reports are reviewed, investigated, and recorded in the Conflicts Register. Failure to report conflicts may result in disciplinary action.
6. Disclosing Conflicts of Interest
Where a conflict of interest cannot be avoided or mitigated in a way that does not affect the client’s interest, the Company will publish a disclosure to ensure the client is aware of the existence of a conflict of interest in sufficient detail to allow them to make an informed decision with respect to the service to be provided. The disclosure will:
- Describe the nature and source of the conflict;
- Explain the risk to the client;
- Outline the steps to mitigate the conflict;
- Be available in a prominent place on the Company’s website and, where relevant, through client interfaces and communications.
8. Compliance and Training
The Company has implemented measures, internal policies and procedures appropriate to its size, organisation, nature, scope and complexity of its business to identify, prevent, and manage conflicts of interest. The Company regularly reviews and updates the Conflicts of Interest Policy and this Disclosure to reflect changes in the business, regulatory requirements, and best practices. Regular training is provided to ensure that employees and associated persons understand how to identify situations that may give rise to a conflict of interest, how to mitigate or minimise their exposure and the appropriate actions to take when a conflict arises.
9. Contact and Further Information
If you have questions about this Disclosure or wish to report a conflict of interest, please contact us via the [email protected]
For more information regarding how we handle your personal data, please refer to the relevant Privacy Policy
Last updated: 1 October 2025